Terms and Conditions Applicable to Ordering Services and Products on the A1.mk Webpage

1. Introduction

1.1. Subject matter of the present Terms and Conditions Applicable to Ordering Services and Products on www.a1.mk webpage shall be the terms for ordering, paying and delivering products and/or services of A1 Makedonija DOOEL Skopje (hereinafter referred to as “A1 Makedonija” or the “Carrier”) on the webpage - www.A1.mk.

1.2 The following services and products are available for purchasing via www.A1.mk:

• postpaid electronic communication services, based on entering new Subscription Agreement for Using Public Electronic Services or based on renewing an existing Subscription Agreement for Using Public Electronic Services and by signing other required subscription documents (hereinafter referred to as: Subscription Documents), with or without purchasing terminal device;
• Additional bundles/options/promo deals and SIM cards for prepaid electronic communication services for using A1 tariff plans;
• Mobile phones and other terminal equipment/devices (TV sets, laptops, tablets etc.).

1.3 Ordering services and products on www.A1.mk is available to all persons pursuant to the General Terms and Conditions for Accessing and Using Public Electronic Communication Services of A1 Makedonija (hereinafter referred to as the “Customer”).

1.4 To use the electronic communications, the Customer shall meet the terms and conditions set forth in the General Terms and Conditions for Accessing and Using Public Electronic Communication Services of A1 Makedonija, as published on www.A1.mk.

2. Placing an Order

2.1 To place order for products and/or services online, the Customer shall access the webpage available at www.A1.mk and shall read the description of the product or the service of choice and shall initiate the ordering process. By selecting the ORDER button, the Customer shall select which services and products from the current Carrier's offer they intend to order/buy. Prices of services and products of the Carrier shall be listed on the webpage on which online orders are placed.

2.2 The Customer shall be required to fill out the electronic form by entering their personal and other data required for the order as follows: name and last name, personal identification number (EMBG), place of residence and municipality, Customer's address, delivery address, number of valid personal identification card or passport and validity date thereof, contact phone number and valid e-mail address of the Customer, for natural persons. For legal entities, company’s tax number (EDB) shall also be required. The Carrier shall bear no responsibility in the event the order cannot be realized due to error in the data provided by the Customer.

2.3 Following the selection, the Customer shall double check the order and shall confirm both the order and the selected services and products they intend to buy from the Carrier.

2.4 In the process of order confirmation, the Customer shall be required to provide a consent in terms of creditworthiness check. If the Customer fails to agree to the check above, the order confirmation process cannot be terminated.

2.5 Once the Customer shall fill out the required information and shall confirm the accuracy and veracity, the Customer shall be sent an e-mail notification to the e-mail address supplied in the ordering process informing the Customer that the order has been successfully placed with the Carrier. Such notification shall contain all details regarding the order placed by the Customer.

2.6 After the confirmation of order placement, the Carrier shall analyze the order placed by the Customer and if the Carrier shall establish the presence of any of the obstacles provided for in the General Terms and Conditions for Accessing and Using Public Electronic Communication Services of the Carrier or that the data supplied are inaccurate/incomplete, sales agent may contact the Customer to explain the reasons why their order cannot be processed and shall inform the Customer that they need to initiate new order and to remedy the obstacles found.

2.7 If the ordered product is out of stock at the time of placing the order, the Customer shall be offered to choose another product available in Carrier's stock. Should the Customer fail to select other replacement product, the order shall not be placed. If the Customer shall fail to select other replacement product, but has made payment for the order, the Carrier shall initiate a refunding procedure within 15 days as of order cancellation.

3. Payment Procedure

3.1 If all preconditions for successful electronic purchase are enabled in the process of purchasing on the webpage, the Customer shall be redirected to the electronic payment system to make the payment depending on the price of the order placed.

3.2 In the event additional verifications are required by the Carrier, and if verifications show that the order prerequisites have not been met, the Customer shall be sent an e-mail containing a link to the webpage of the processing center through which payment for the order placed shall be done. In addition, the Customer shall also be sent a unique code that the Customer shall be prompted to enter into the electronic payment system to successfully realize the payment. The Customer shall be required to pay for the order placed within 24 hours; otherwise, the order shall be deemed to have been cancelled.

3.3 Payment shall be done using credit or debit cards issued by an authorized bank, except for American Express and Diners cards which may not be used to make payments.

3.4 Following the payment, the Customer shall be sent electronic message to the listed e-mail confirming the payment.

4. Delivery Procedure

4.1 Once the payment is successfully done, the Carrier shall prepare the shipment which is to be delivered to the Customer by a duly authorized Delivery Company (which depending on the products and/or services order might consist of Subscription Documents which are to be signed by the Customer, SIM card and/or terminal equipment, as applicable). The costs for the delivery shall be born by the Carrier.

4.2 The Delivery Company shall contact the Customer within 2 (two) business days as of the date of payment at the latest and shall set the date and time and delivery, which shall not be longer than 72 hours as of the time of contacting the Customer.

4.3 The delivery shall be made to the address that the Customer has stated in the electronic form upon the placing of the order or to any additional location agreed with the Delivery Company.

4.4 Upon delivery, the Customer shall prove their identity to the representative of the Delivery Company in order to confirm their identity, by presenting their personal identification card or travel document (passport), that is, by presenting an identification document that contains the personal data of the Customer entered on the webpage www.a1.mk upon creating the order.

4.5 Once the representative of the Delivery Company has successfully verified Customer’s identity, they shall:

• Ask for a signature to be duly affixed on the Subscription Documents by the Customer (provided that mobile telephony services require entering or renewing Subscription Agreement for Using Public Electronic Services with the Carrier). One original copy of the Subscription Documents shall be handed over to the Customer, and the other copy shall be kept by the Carrier; and/or
• Shall hand over the parcel containing SIM card, mobile phone or other terminal equipment, along with the required documents for the product (warranty sheet, invoice for payment) and/or signed Subscription Documents, and the Customer shall be required to sign the form of the Deliverer conforming that the delivery has taken place.

4.6 Following the delivery and the signing of the Subscription Documents by the Customer, the Carrier shall activate the services which are subject matter of the Subscription Documents signed by the Carrier and the Customer within 5 (five) days at the longest as of the date of signing of the Subscription Documents, in the event of public mobile communication services, or within 15 (fifteen) days at the longest in the event of public communication services provided at a fixed location.

4.7 The delivery shall be deemed unsuccessful in the any of the following events:

• If the Delivery Company shall fail to contact the Customer within 3 (three) business days as of the date of processing of the shipment which is subject of delivery in line with the item 4.1 of the present Terms and Conditions Applicable to Ordering Services on the www.A1.mk Webpage;
• If the Customer shall refuse to set time and date of delivery of the parcel in line with the meaning of items 4.2 and 4.3 within 72 hours as of the initial contact.
• If the Delivery Company shall fail to locate the Customer at the address stated on the date and at the time agreed for delivery in line with the meaning of item 4.3 of the present Terms and Conditions Applicable to Ordering Services on the www.A1.mk Webpage;
• If the Customer shall fail to confirm their identity before the authorized person of the Delivery Company in line with the meaning of the item 4.4 of the present Terms and Conditions Applicable to Ordering Services on the www.A1.mk Webpage;
• If the Customer shall fail to sign the complete Subscription Documents or the delivery form provided which are required to realize the order in line with the meaning of item 4.5 of the present Terms and Conditions Applicable to Ordering Services on the www.A1.mk Webpage.

4.8 In the event of any of the circumstances stated in item 4.7 above, the order shall be deemed to have been cancelled by the Customer, and the Customer shall be refunded the full amount they have paid for the order in question within 15 (fifteen) days.

5. Legal Mentions

5.1 The Customer hereby acknowledges that they have been informed as follows:

5.1.1 The Carrier shall not be held responsible for any potential damage suffered by the Customer and/or any third person as a consequence of inappropriate and/or unauthorized use of the payment card, or misuse thereof or unauthorized use of a third party without the knowledge and consent of the owner, nor for the damage that might arise as a result of interruption of the internet connection at the time of payment via the processing center. Moreover, the Carrier shall not be held responsible for any potential damages faced by the Customer as a consequence of inappropriate and/or unauthorized used of Customer's personal data by any third party that Carrier was not aware of, nor could have known that have been used by other party other than the Customer, that is, in the event of personal data misuse by a third party.

5.1.2 The order shall be deemed confirmed if the Carrier shall get return information from the payment system of the processing center that the payment has been successful. The Carrier shall not process any order without previous positive conformation for successful payment.

5.1.3 Customers that have made a payment for their order and have been duly notified by the Carrier by an e-mail that their payment has been successful, but have failed to get the service/product they have paid for within the timeframes stated in the present Terms and Conditions Applicable to Ordering Services on the www.A1.mk Webpage, shall be entitled to file a complaint pursuant to the legal provisions regulating electronic communications.

5.2 The Carrier shall reserve the right to decide independently which of the products and services of their portfolio shall be offered for sale online on www.A1.mk.

5.3 The Carrier and the authorized Delivery Company shall process the personal data of the Customer pursuant to the provisions governing personal data protection by undertaking all prescribed technical and organizational measures to ensure secrecy and protection while processing personal data they dispose of. Personal data, required for the realization of the purchase, shall not be processed for any other purpose other than the realization of the order placed online. Additional details on the manner of personal data processing and the measures set in place by the Carrier for personal data protection are available in the Personal Data Protection Statement published on www.A1.mk.

5.4. If the Customer considers that the they have been delivered a product of unsuitable quality which is unsuitable in terms of its form, size, model, color, number or other reasons, the Customer may ask for a replacement thereof within 15 days as of the purchase, provided that the product has not been used, if the appearance of the product has been maintained, if the properties of the products have been maintained and if the warranty seal and factory labels have not been damages and if the Customer is able to present the invoice that the Carrier issues after the successful payment by the Customer.

5.5 The Carrier shall reserve the right to amend any or all of the present Terms and Conditions Applicable to Ordering Services on the www.A1.mk Webpage at any time, without any previous notice. In the event of amending of the present Terms and Conditions Applicable to Ordering Services on the www.A1.mk Webpage, they shall be published and made available to all Customers on www.A1.mk. The Terms and Conditions valid at the time of placing the order shall be applicable to all orders pending realization.